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Terms & Conditions


1.1 All orders for goods, whether transmitted on a Customer’s order form or otherwise, constitute an offer by the customer to buy the goods.

1.2 These terms and conditions shall prevail over any trade or customary practice or previous course of dealing.

Price of the goods

2.1 Prices are subject to change without notice. Goods will be invoiced at prices ruling at the date of dispatch.

2.2 All prices quoted are exclusive of VAT.

2.3 Prices quoted are ex-works as standard. Unless agreed by an authorised officer of the Company carriage is added to the value of the invoice at our standard rate.

2.4 Although we quote prices on our website, these are given for guidance only – We will weigh items as we pick them from the shop. This means the price you actually pay may vary slightly from the price quoted on the website. We would not normally expect this variation to be no more than +/- 10%.

Payment terms

3.1 Unless otherwise agreed, payment for the goods will be made in full after delivery of goods has taken place or at point of collection.

3.2 In the event of a late payment or if any agreed credit limit is exceeded, delivery of further goods may be withheld.

3.3 Unless otherwise agreed in writing, payments will be in £ sterling.


4.1 Delivery or any other dates advised within our website are approximate only unless a firm delivery date is agreed in writing.

4.2 Where access is denied without prior knowledge and agreement resulting in the need for a re-delivery at a later date we reserve the right to charge for the additional costs incurred.

4.3 The Customer shall inspect the goods immediately on receipt and any shortages in transit shall be noted on the carrier copy of the delivery note with the words ‘consignment damage’ of ‘shortage of’ as appropriate.

4.4 Where damage or a shortfall in delivery has occurred, the Customer must provide full notification by either telephone or email within 24 hours of the time of delivery for their claim to be considered.


5.1 In accordance with the Consumer Protection (Distance Selling) Regulations, the Customer shall enjoy a period of 7 days, from receipt of order, within which to reconsider and cancel their purchase.


7.1 If the Customer defaults in the punctual payment of any sum due or in any other respect we shall be entitled to enter any premises in the occupancy of the Customer where the goods may then be situated and regain possession.

7.2 All costs, charges and expenses incurred regaining possession of goods and the collection of any monies owed will be borne by the Customer and included as part of the monies owed by the Customer.


8.1 Stock Quantity is updated daily when possible but items might be out of stock when an order is processed.

8.2 Some items might not be available due to seasonal changes.

8.3 When an order is placed and a item is out of stock it may be replaced for a similar item at a similar price range.

Force majeure

We shall not be liable to the Customer for failure to perform or delay in performing any of our contractual obligations when caused by circumstances beyond our control.

Governing law

These terms and conditions shall be governed by English Law and the Company and the Customer submit themselves to the non-exclusive jurisdiction of the English Courts.

Note: ‘We’ and ‘the Company’ relates to “Sowerbutts () Ltd”.